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Frequently Asked Questions

Everything you need to know about auto pet waterers

An automatic pet waterer is a device designed to provide a constant supply of fresh, filtered water for pets. It uses gravity or a pump mechanism to refill the reservoir and maintain water levels without manual refilling every day.

petwaterlab fountains include replaceable filters, adjustable flow settings, quiet pumps, and BPA-free materials. These features ensure clean water circulation and durable performance for dogs and cats.

Cleaning frequency depends on usage and water quality, but we recommend a full wash and filter replacement every two weeks to prevent buildup of deposits and ensure healthy water for your pet.

We offer replacement pumps, filters, reservoirs, tubing kits, and silicone seals. All parts are specifically designed for petwaterlab models to ensure proper fit and reliable operation.

Turn off and unplug your unit, remove the reservoir, discard the old cartridge, rinse the reservoir with warm water, insert the new filter, and reassemble the waterer. Plug it back in to resume normal operation.

Most petwaterlab models are designed for mains power. However, we do offer an optional battery backup kit that supports short power interruptions for up to 12 hours.

petwaterlab pumps are engineered for quiet operation, producing a gentle hum that is unlikely to disturb you or your pet. Routine cleaning helps maintain low noise levels over time.

While the core unit is splash-resistant, exposure to direct sunlight and freezing temperatures may affect performance. We recommend placing it in a shaded, sheltered area when used outdoors.

Low flow may be caused by a clogged filter, debris in the pump, or low voltage. Inspect and clean the filter and pump, then ensure the power adapter is properly connected.

All petwaterlab units are made from food-grade, BPA-free plastic and stainless-steel pumps. Components meet Swiss safety standards and are free from harmful additives.

For assistance, email us via support@petwaterlab.top or call +41767897082. Our team at Museumstrasse 2, 8001 Zurich, Switzerland is ready to help with parts and care guidance.